This profile has been claimed by the business owner or representative.
Affiliated Dermatology Surprise
- Dermatologists
- Surprise, AZ
About this business
Location details
13995 West Statler Boulevard, #150, Surprise, AZ, 85374, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
poor experience waited 2 months for a needed Saturday appointment to be told they couldn't verify my insurance because it was Saturday rather than doing so on Friday. I had to pay up front in full. the tech I saw before the doctor had no personality and was unfriendly. a very uncomfortable experience but the doctor was great besides it feeling like a rushed visit due to the delay up front
Business response:
Hi Elena! We want to sincerely apologize for the negative experience you had at our practice, and we want to thank you for taking the time to share your concerns with us. We understand that your time is valuable, and we wish to remedy this issue. Can you please private message us your contact information and one of our patient care advocates will reach out? Again, thank you for bringing this to the attention of the management team.
This office is the most unwelcome office that I have been in. No one smiles, you are not acknowledged when you enter to get checked in. No one says I will be right with you, they ignore you.
Business response:
Hi Barbara! We sincerely apologize for the unpleasant experience you had at our practice. We strive to provide our patients with a welcoming environment, and we are sad we did not meet this interaction. Can you please private message us your contact information so we can locate your file? Thank you for bringing this to our attention, and we will be passing this along to our patient care advocate.
Unorganized and too many trips because they forgot something. Tired of doing their job because they cannot. Worst experience ever
Business response:
Annie, thank you for bringing this to the attention of our management team. We are so sorry to hear that you've had a negative experience at your last appointment and we appreciate the honesty of your response so that we may continue to learn and grow as a practice. We value your feedback and we have forwarded this information along to the appropriate staff, patient care advocate, as well as our Quality Care Committee for review and resolution. All patient grievances are taken seriously and we want to assure you that your c... read more
Get experienced and better trained people !
Business response:
Scott, thank you for bringing this to the attention of our management team. We are so sorry to hear that you've had a negative experience at your last appointment and we appreciate the honesty of your response so that we may continue to learn and grow as a practice. We value your feedback and we have forwarded this information along to the appropriate staff, patient care advocate, as well as our Quality Care Committee for review and resolution. All patient grievances are taken seriously and we want to assure you that your ... read more
Frequently asked questions about Affiliated Dermatology Surprise
How is Affiliated Dermatology Surprise rated?
Affiliated Dermatology Surprise has a 4.6 star rating with 925 reviews.
When is Affiliated Dermatology Surprise open?
Affiliated Dermatology Surprise is closed now. It will open tomorrow at 8:30 a.m.